Refund and Returns Policy

Conditions for Returns or Exchange:

ImPrintCraft is committed to ensuring a seamless and hassle-free experience for our customers. Please review the following conditions before initiating a return or exchange:

1. Return Timelines:

   • For apparel, we offer a 3-day return policy, excluding customized styles.
   • Jewelry, accessories, and blouses are non-returnable/non-exchangeable.
   • Products on warehouse sale are also non-returnable/non-exchangeable.
   • Check the return policy under the shipping details for specific timelines, subject to updates without prior intimation.

2. Return Requirements:

   • Products must be returned in their original condition with the invoice, labels, tags, authenticity cards, dust bags, designer boxes, hangers, freebies, and other packaging intact.
   • Apparel should be unworn, unused, and unwashed. Footwear should be unused, and trial purposes must be on a carpeted surface.
   • Quality testing/inspection will be conducted on returned products.

3. International Orders:

   • International orders may incur a restocking or return handling fee of $50 or 20% of the product-selling value, whichever is lower.
   • Complaints for missing/damaged/wrong items must be reported within 48 hours of delivery.

4. Refund Criteria:

   • Statutory Refund Criteria:

     • Non-conformity of the product to listed characteristics.
     • Late delivery beyond the stated schedule, excluding unforeseeable circumstances or force majeure.

   • Store Refund Criteria:

     • Products not listed as non-returnable/non-exchangeable.
     • Refunds for customized products as store credit to ImPrintCraft Wallet.

5. Aza’s Right to Reject:

   • ImPrintCraft reserves the right to reject return/exchange requests without providing reasons. Products will be sent back to the customer.

6. Aza Wallet Limits:

   • ImPrintCraft Wallet refunds will not exceed the product’s value, subject to deductions for discounts, shipping charges, etc.

7. Customized Orders:

   • Customized or special delivery orders cannot be returned/exchanged.

Returns or Exchange Procedure:

1. Initiating Returns:

   • For guest purchases, register on the Website using the same email address. Initiate returns if the product appears in your order history.
   • Alternatively, initiate returns/exchange by emailing support@imprintcraft.com.
   • If not the purchaser, request the original ImPrintCraft customer to initiate the return process.

2. Return Options:

   • Ship the product to ImPrintCraft using the provided address. You are responsible for ensuring safe delivery.
   • For select pin codes in India, our complimentary delivery service can pick up the product, with no liability for transit damage.

3. Confirmation and Inspection:

   • ImPrintCraft will confirm receipt via email. Quality tests and inspection will be conducted within 5 working days.
   • Accepted returns/exchanges will be credited to ImPrintCraft Wallet or the original account in 7 to 10 working days.

4. Rejection of Returns:

   • If ImPrintCraft rejects the return/exchange, the product will be shipped back to you.

5. Customer Support:

   • For inquiries, issues, or concerns about your return, contact us at support@imprintcraft.com.

By making a purchase on ImPrintCraft’s Website, you acknowledge and agree to the terms of this Refund and Returns Policy.